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Questions and answers

  • Where are our products made?

    Our products are made by hand in our manufacturing facility in Macomb, Michigan, USA.

  • What currency do your prices reflect?

    All prices on our website is in USD.
  • Do you offer refunds and/or exchanges?

    Yes of course we do! We offer refunds and exchanges. We are always happy to deal with any product replacements and refunds in an easy-going manner. We do offer exchanges/replacement on any damaged products and a handful of other concerns. If there is a damaged product or you’re truly not happy with it for a legitimate reason, please email a picture of the item and its original package/label (if still available) to support@naturalveganproducts.ca.

    For those of you on our membership plans or who signed up through the free trial, we send notification emails in the days leading up to the end of your trial to see what you think and give you the opportunity to cancel the upcoming charge at the end of the 10 day trial. If you accidentally get charged reply to the billing email and we do no-questions-asked refunds.

  • What are the liquid shampoo and conditioner containers made of?

    The pouches that our liquid products come in do not biodegrade but they are recyclable. We have zero-waste options for all of our products in bar format (i.e. shampoo bar). The pouches are only used for those who want traditional liquid format. We're proud to say 80% of our customers are zero-waste! The spout bags are currently the best option on the market due to their being 90% less plastic, lighter and more malleable, lowering plastic use and carbon footprint for logistics. *We are working the worlds first compostable paper bottle. We are on our second draft prototype. Your support will help us achieve this!*
  • What are the toothbrush bristles made of?

    The bristles are made of bamboo as well as the toothbrush itself :)
  • Which items are zero-waste?

    All items are zero waste besides the liquid products in spout pouches. There is more information on the Zero Waste Packaging page under About. When ordering a box or bundle you will get a form via email after you order where you will choose zero-waste or traditional. If no choice is made we send zero-waste. If you’re ordering individual products, the liquid products are not zero waste (i.e. liquid shampoo, liquid conditioner, etc) but everything else is and we have zero-waste options for all of our products. If you need any help please let us know!
  • Do you sell your products in retail stores?

    Not yet! We do plan on selling in retail stores in the future. The wholesale business model is a completely different type of business and we are a small team. We would be spreading ourselves too thin trying to execute on both models. You can browse our products and purchase options here, or find a free sample here.
  • How do I update my account and/or shipping information?

    Our customer portal is currently disabled as the portal is difficult to use in its default form from the app we're using so we have developers redesigning it so it’s easy and a better experience for you. If you want to make changes in your account or shipping information, just let us know for the meantime, via chat or by sending us an email at support@naturalveganproducts.ca and our one-on-one personal shoppers are looking forward to chatting with you :)
  • Can I cancel or skip a month?

    Absolutely! What I would like to recommend (most of the customers we’ve handled personally do this) is for you to skip a month or months (if you need more time) until you're ready and that way you keep all your benefits for when you need them. Just let us know via chat or by sending us an email at support@naturalveganproducts.ca.
  • Can I skip more than one month in a row?

    We believe you should get the products you want out of your membership that's why we give you options like skip a month, customize your box, and of course, the ability to cancel. Good news is, there's no limit as to how many months you can skip. Just let us know and we're happy to help you out! We will totally understand if you aren't feeling it one month! Just let us know via chat or by sending us an email at support@naturalveganproducts.ca.
  • Can I customize my monthly box?

    We always wanted to makes sure that you're only getting the products that you like. We do send you monthly reminders about your membership and we would always love to hear how you feel about the products you're receiving from us. If you're only looking for something in particular, and don't need the entire box, I can hook you up with just the things you want with the same benefits. Just let us know via chat or by sending us an email at support@naturalveganproducts.ca.
  • How do I login?

    You can log in to your account by going to this link: https://habitatbotanicals.com/account/login. Just enter your email address and password and you should be able to access your Dashboard.

  • I tried to login but it says my email address and password is incorrect.

    It is possible that your account is not yet activated or registered. You can go to the log in page

    and then register an account or send an email to care@habitatbotanicals.com to activate your account.