Our products are made by hand in our manufacturing facility in Langley, BC.
Yes of course we do! We offer refunds and exchanges. We are always happy to deal with any product replacements and refunds in an easy-going manner. We do offer exchanges/replacement on any damaged products and a handful of other concerns. If there is a damaged product or you’re truly not happy with it for a legitimate reason, please email a picture of the item and its original package/label (if still available) to firstname.lastname@example.org.For those of you on our membership plans or who signed up through the free trial, we send notification emails in the days leading up to the end of your trial to see what you think and give you the opportunity to cancel the upcoming charge at the end of the 10 day trial. If you accidentally get charged reply to the billing email and we do no-questions-asked refunds. Please note, if your order has shipped and you would like a refund, we will process your refund after we receive the unopened package back.If there were no issues with the order and you would like a refund on a shipped order, you will be responsible for the shipping and handling costs.
You can log in to your account by going to this link: https://habitatbotanicals.com/account/login. Just enter your email address and password and you should be able to access your Dashboard.
It is possible that your account is not yet activated or registered. You can go to the log in pageand then register an account or send an email to email@example.com to activate your account.
We process orders from Mondays through Fridays. Once an order is placed, we normally process and ship the orders within 1-2 business days from the order date. If in any case that you do not receive tracking information after 5 business dayts, please let us know via email at firstname.lastname@example.org and our customer care specialists will assist you in checking your order .
For United States orders, shipping will take 5-7 business days for the product to arrive. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.
For International orders, shipping will take 2-3 business days for the product to arrive. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.
NOTE: Please make sure you entered a valid email address as we will be sending notification to your email regarding the status of your order. If in any case that you didn't get any emails to track your order, please email us at email@example.com and our team will help you track your order.