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Questions and answers

  • Where are our products made?

    Our products are made by hand in our manufacturing facility in Langley, BC.

  • What currency do your prices reflect?

    All prices on our website is in USD.
  • Do you offer refunds and/or exchanges?

    Yes of course we do! We offer refunds and exchanges. We are always happy to deal with any product replacements and refunds in an easy-going manner. We do offer exchanges/replacement on any damaged products and a handful of other concerns. If there is a damaged product or you’re truly not happy with it for a legitimate reason, please email a picture of the item and its original package/label (if still available) to support@naturalveganproducts.ca.

    For those of you on our membership plans or who signed up through the free trial, we send notification emails in the days leading up to the end of your trial to see what you think and give you the opportunity to cancel the upcoming charge at the end of the 10 day trial. If you accidentally get charged reply to the billing email and we do no-questions-asked refunds. Please note, if your order has shipped and you would like a refund, we will process your refund after we receive the unopened package back.If there were no issues with the order and you would like a refund on a shipped order, you will be responsible for the shipping and handling costs.

  • What are the toothbrush bristles made of?

    The bristles are made of bamboo as well as the toothbrush itself :)
  • Which items are zero-waste?

    All items are zero waste besides the liquid products in spout pouches. There is more information on the Zero Waste Packaging page under About. When ordering a box or bundle you will get a form via email after you order where you will choose zero-waste or traditional. If no choice is made we send zero-waste. If you’re ordering individual products, the liquid products are not zero waste (i.e. liquid shampoo, liquid conditioner, etc) but everything else is and we have zero-waste options for all of our products. If you need any help please let us know!
  • Do you sell your products in retail stores?

    Not yet! We do plan on selling in retail stores in the future. The wholesale business model is a completely different type of business and we are a small team. We would be spreading ourselves too thin trying to execute on both models. You can browse our products and purchase options here, or find a free sample here.
  • How do I update my account and/or shipping information?

    Our customer portal is currently disabled as the portal is difficult to use in its default form from the app we're using so we have developers redesigning it so it’s easy and a better experience for you. If you want to make changes in your account or shipping information, just let us know for the meantime, via chat or by sending us an email at care@habitatbotanicals.com and our one-on-one personal shoppers are looking forward to chatting with you :)
  • Can I cancel or skip a month?

    Absolutely! What I would like to recommend (most of the customers we’ve handled personally do this) is for you to skip a month or months (if you need more time) until you're ready and that way you keep all your benefits for when you need them. Just let us know via chat or by sending us an email at support@naturalveganproducts.ca.
  • Can I skip more than one month in a row?

    We believe you should get the products you want out of your membership that's why we give you options like skip a month, customize your box, and of course, the ability to cancel. Good news is, there's no limit as to how many months you can skip. Just let us know and we're happy to help you out! We will totally understand if you aren't feeling it one month! Just let us know via chat or by sending us an email at care@habitatbotanicals.com.
  • Can I customize my monthly box?

    We always wanted to makes sure that you're only getting the products that you like. We do send you monthly reminders about your membership and we would always love to hear how you feel about the products you're receiving from us. If you're only looking for something in particular, and don't need the entire box, I can hook you up with just the things you want with the same benefits. Just let us know via chat or by sending us an email at care@habitatbotanicals.com.
  • How do I login?

    You can log in to your account by going to this link: https://habitatbotanicals.com/account/login. Just enter your email address and password and you should be able to access your Dashboard.

  • I tried to login but it says my email address and password is incorrect.

    It is possible that your account is not yet activated or registered. You can go to the log in page

    and then register an account or send an email to care@habitatbotanicals.com to activate your account.
  • When will you process my order?

    We process orders from Mondays through Fridays. Once an order is placed, we normally process and ship the orders within 1-2 business days from the order date. If in any case that you do not receive tracking information after 5 business dayts, please let us know via email at care@habitatbotanicals.com and our customer care specialists will assist you in checking your order .

  • When will my order be shipped?

    For United States orders, shipping will take 5-7 business days for the product to arrive. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.

    For International orders, shipping will take 2-3 business days for the product to arrive. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.

    NOTE: Please make sure you entered a valid email address as we will be sending notification to your email regarding the status of your order. If in any case that you didn't get any emails to track your order, please email us at care@habitatbotanicals.com and our team will help you track your order.