Our products are made by hand in our manufacturing facility in Langley, BC.
All prices on our website is in USD. We operate in both the US and Canada. Our web platform only allows us to use one currency. If we did offer CAD it would directly reflect the exchange rate and ultimately equal the same price as paying in USD.
We do! All orders with 3 or more items going to Canada or the United States will now get free shipping.
Currently shipping times are longer that usual due to the COVID-19 pandemic, which backed up postal services quite a bit.
For United States orders, shipping will take 7-21 business days for the product to arrive.
For Canadian orders shipping will take 3-14 business day for the product to arrive.
For International orders, shipping will take 7-14 business days for the product to arrive.
Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.
NOTE: Please make sure you entered a valid email address as we will be sending notification to your email regarding the status of your order. If in any case that you didn't get any emails to track your order, please email us at email@example.com and our team will help you track your order.
We process orders from Mondays through Fridays. Once an order is placed, we normally process and ship the orders within 1-2 business days from the order date. If in any case that you do not receive tracking information after 5 business dayts, please let us know via email at firstname.lastname@example.org and our customer care specialists will assist you in checking your order .
It is possible that your account is not yet activated or registered. You can go to the log in page
and then register an account or send an email to email@example.com to activate your account.
We always wanted to makes sure that you're only getting the products that you like. We do send you monthly reminders about your membership and we would always love to hear how you feel about the products you're receiving from us. If you're only looking for something in particular, and don't need the entire box, I can hook you up with just the things you want with the same benefits. Just let us know via chat or by sending us an email at firstname.lastname@example.org.
We believe you should get the products you want out of your membership that's why we give you options like skip a month, customize your box, and of course, the ability to cancel. Good news is, there's no limit as to how many months you can skip. Just let us know and we're happy to help you out! We will totally understand if you aren't feeling it one month! Just let us know via chat or by sending us an email at email@example.com.
If you ordered single items (anything other than the full bundle), your membership will renew on a quarterly basis. This reduces your carbon footprint by almost 70%, which is incredible! Quarterly membership example – if you ordered a deodorant, you'll get 3 deodorants every 3 months, instead of 1 deodorant every month. This reduces deliveries and driving time, while still getting you the same amount of items you need. You can skip a quarter any time you want - just see the directions in the Bundle and Membership management
Yes of course we do! We offer refunds and exchanges. We are always happy to deal with any product replacements and refunds in an easy-going manner. We do offer exchanges/replacement on any damaged products and a handful of other concerns. If there is a damaged product or you’re truly not happy with it for a legitimate reason, please email a picture of the item and its original package/label (if still available) to firstname.lastname@example.org.
For those of you on our membership plans or who signed up through the free trial, we send notification emails in the days leading up to the end of your trial to see what you think and give you the opportunity to cancel the upcoming charge at the end of the 10 day trial. If you accidentally get charged reply to the billing email and we do no-questions-asked refunds. Please note, if your order has shipped and you would like a refund, we will process your refund after we receive the unopened package back.If there were no issues with the order and you would like a refund on a shipped order, you will be responsible for the shipping and handling costs.
At this time, we are only able to ship to customers within the United States, Canada and Australia. We hope to be able to expand our shipping worldwide in the very near future!
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Some products yes! Of course you can choose your scent options for things like deodorant. But you can also choose your hair type for shampoo bars and get custom shampoo made just for you.
Yes! Simply enter your provided gift code at checkout. Please note that Pela Collective promotions will not work with orders that contain a subscription product, resulting in an error. To use your Pela Collective Gift Card, simply remove any subscription items from your cart, and re-add the one-time purchase product.
You can contact us through our contact page! We will be happy to assist you.